Returns & Cancellations

We want you to be happy with your purchase. Return and cancellation rights depend on whether you have purchased a standard PlastiPrintWorks product or commissioned a custom or personalised product.

Standard Products

For eligible standard products purchased through our website, you may notify us that you wish to cancel your purchase within 14 days of receiving your order.

After notifying us of your cancellation, you normally have a further 14 days to return the product.

Unless the item is faulty, damaged, incorrect or not as described, the customer is responsible for the cost of returning the product.

Returned products should be kept in good condition. We may make an appropriate deduction from a refund where an item has been handled beyond what would reasonably be necessary to inspect its nature, characteristics and function.

Please contact us before sending a return so that we can provide the correct return instructions.

Custom, Bespoke & Personalised Products

Products manufactured specifically to a customer's requirements may not be eligible for change-of-mind cancellation or return.

• Parts manufactured from a customer-supplied STL, STEP or other design file

• Bespoke designs created specifically for a customer

• Products manufactured to customer-specified dimensions or requirements

• Personalised products

• Products modified specifically at the customer's request

Once manufacture of a custom or personalised product has begun, cancellation may not be possible.

Customers are responsible for checking that any files, measurements, dimensions, specifications and other information they provide are correct before manufacture.

If we manufacture a product correctly according to the information or files supplied by the customer, we cannot normally provide a refund simply because the supplied design, dimensions or specifications were incorrect.

This does not affect your statutory rights where an item is faulty, incorrectly manufactured, damaged or not as described.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.

We may ask for photographs or other information to help us understand the problem.

Where appropriate, we will provide a suitable remedy in accordance with your consumer rights, which may include repair, replacement or refund.

Custom and personalised products are still covered where there is a genuine fault or where we have failed to manufacture the product according to the agreed specification.

Product Compatibility

Many PlastiPrintWorks products are designed for specific products, models or applications.

Please check the compatibility information shown on the product page before purchasing.

If you're unsure whether one of our products is compatible with your equipment, please contact us before ordering.

A product being unsuitable because the incorrect model or variant was ordered does not remove any statutory rights you may have.

Custom Design Files

For custom manufacturing, customers are responsible for ensuring that they have the necessary rights or permission to use any designs, logos, models or other intellectual property supplied to PlastiPrintWorks for manufacture.

We reserve the right to refuse a custom manufacturing request where we reasonably believe that producing the requested item would be unlawful or infringe another party's rights.

Refunds

Once an eligible returned product has been received and inspected, any refund due will be processed using the original payment method.

Processing times after a refund has been issued may vary depending on your bank or payment provider.

Contact Us

If you have any questions about an order, delivery, return or custom manufacturing request, please contact PlastiPrintWorks through our website.

We aim to resolve genuine problems quickly and fairly.

Nothing in this policy affects your statutory rights under applicable UK consumer law.